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The need to allocate a branch in organizations called Customer Service (or Costumer Service) has become urgent; as business is cluttered, and the volume of products, goods and services offered by different companies at the local, regional and global levels is increasing.
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The Customer Service Branch is a target group and a key objective to ensure the sustainability and continuity of the organization; it is the main factor that ensures the operation of the sales process, increasing its size, maximizing profits and achieving the main objective of the organization or investment project, Of the companies operating in the same sector. Given the importance of this aspect, we have chosen to highlight directly the objectives that the customer service department seeks to achieve in all sectors.
❂ The main objective of customer service is to satisfy customers and gain their trust and willingness to continue to deal with the organization to ensure that they benefit from the material returns from them in return for the goods and services provided by the organization, which directly reflects the sales force and achieves competitive advantage among other organizations Which operate in the same sector.
❂ Respond to all queries posed by customers in a timely manner; where they respond to an appropriate response, and a high degree of credibility, accuracy and clarity.
❂ Provision of services, delivery of goods on time, and fulfillment of the promises and commitments undertaken by the company to avoid loss of customer confidence.
❂ Good, good and humane treatment that is appropriate for customers and their level, and not to discriminate on any basis: ethnic, religious or sexual.
❂ Providing high quality goods and services, according to the required specifications, within the specified cost, and ensuring the honesty and high credibility in financial transactions specifically.
❂ Attract and win new customers, by building a strong reputation for the organization, and applying core values accurately, increasing the number of customers, and increasing the volume of sales and profits.
❂ Employ an elite staff capable of dealing with people continuously and in an appropriate manner; they must be qualified for this profession, and must be able to communicate and communicate with others.
❂ The ability to convince customers that this organization is the best, the ability to read their needs and requirements and forecast, and work to provide them as soon as possible.
❂ Provide new offers and deals to the client, in a clear and appropriate, in addition to the ability to attract and gain interest.
❂ Ability to identify customer requirements, and provide them in a timely manner.
❂ Gain customer satisfaction, increase sales, maximize profits.
❂ Raise the reputation of the organization.
❂ Achieve competitive advantage among organizations working in the same field.
❂ Ability to attract new customers.
❂ the ability to expand and invest, opening new branches, by increasing the size of capital.